Contact Us

If you have any questions, feedback, or concerns regarding JanSport products or services, the U.S. customer service team is ready to assist you. You can reach the customer service department by calling 1-855-818-5966 during regular business hours, which are Monday through Friday from 8:00 a.m. to 6:00 p.m. Central Time. In addition to phone support, customer inquiries can also be submitted via email at officialjansport@outlook.com. Live chat support is available during the same hours, Monday to Friday from 8:00 a.m. to 6:00 p.m. Central Time, allowing you to receive assistance directly through the website for questions about products, orders, or general concerns.

For matters related to product warranties within the United States, JanSport has a dedicated warranty department. You can contact the warranty team by calling 1-800-426-9227. Correspondence by mail can be sent to JanSport Warranty Service at 510 Crystal City Highway 83 South, Suite 9, Uvalde, Texas 78801. The warranty department operates Monday through Friday, from 8:00 a.m. to 4:30 p.m. Central Time. Email inquiries regarding warranty claims, product repairs, or replacements should be directed to officialjansport@outlook.com. The warranty team is equipped to help with a wide range of issues, from manufacturing defects to product longevity concerns, ensuring that your JanSport gear continues to meet the brand’s high standards.

For customers outside of the United States and Canada, international customer service and warranty support are handled differently. JanSport recommends that international buyers contact the store or distributor where the product was originally purchased. Regional points of purchase are responsible for providing localized assistance, handling warranty claims, and answering product questions. This ensures that international customers receive accurate information specific to their country or region, including shipping policies, return procedures, and product availability.

JanSport’s corporate headquarters are located at 1551 Wewatta Street in Denver, Colorado, 80202. While the corporate office primarily oversees company operations, it also serves as the central hub for inquiries related to the brand. Those seeking information about press coverage, media inquiries, or partnership opportunities can reach out to the public relations team at officialjansport@outlook.com. The corporate office address can also be used for formal correspondence regarding company initiatives or official statements.

In addition, JanSport is active in philanthropic efforts and charitable initiatives. Organizations or individuals seeking donations, sponsorships, or support from JanSport can contact the donations department directly through the official email address, officialjansport@outlook.com. This department manages requests for school programs, community projects, or nonprofit collaborations that align with JanSport’s values.

Overall, whether you need assistance with a product, want to inquire about a warranty, reach out for press-related questions, or explore donation opportunities, JanSport provides multiple channels of communication to support its customers and partners. By centralizing key email communication to officialjansport@outlook.com, the company ensures that all inquiries are efficiently routed to the appropriate team for a prompt response.